FAQ

How old do I have to be to buy wine from Bybee Wine Co.?

You must be 21 years of age or older to purchase alcohol from Bybee Wine Co. Bybee uses age verification at checkout and may request ID upon delivery. Bybee reserves the right to refuse service where local law requires it.

Where do you ship?

Bybee ships to U.S. states where direct-to-consumer wine shipping is permitted. Shipping availability depends on your state and local regulations. During checkout, you’ll see whether your order can be shipped to your address.

How long will shipping take?

Shipping times vary by destination and carrier. Typically orders leave our warehouse within 1–5 business days. Estimated delivery windows are provided at checkout. Bybee is not responsible for carrier delays due to weather, strikes, or unforeseen events.

Do you offer local pickup or tasting room sales?

Local pickup and tasting room options (coming soon!) will be listed on the product page or during checkout. Please check the Contact page for current tasting room hours and appointment policies.

What is your returns and refund policy for wine?

Because of the perishable and regulated nature of wine, Bybee accepts returns or issues refunds only for damaged, defective, or incorrect shipments. If your shipment arrives damaged, contact us within 48 hours with photos of the damaged packaging and product. Refunds or replacements will be evaluated on a case-by-case basis.

Can I place a wholesale or exclusive order?

Yes — Bybee Wine co partners with trade accounts for wholesale and exclusive opportunities. Please visit our contact form or email info@bybeewine.com to start a conversation about minimums, lead times, and pricing.

Do your wines contain allergens?

Wine may contain traces of sulfites and other compounds used in winemaking. If you have a specific allergy or sensitivity, contact us before purchasing and we’ll share ingredient and production information when available.

How can I contact customer support?

For orders, shipping, or general inquiries, email info@bybeewine.com or use the Contact page on our website. We aim to respond to inquiries within 48 business hours.